Please contact us on 01302 953872 or email us: customer[email protected] to request for your order to be cancelled.
I haven’t received an order confirmation email. What should I do?
If the email has not come through to your inbox, please check your junk/spam mail. If the email is not there, you can call us on 01302 953872 or drop us an email: customerservi[email protected] to make sure your order has come through to us.
How can I get an update on my order?
If you have any queries related to your order, please do contact us directly and we will provide you with the last update. Either, please give us a call on 01302 953872 or send us an email to: [email protected] Please include as much information as possible to help us understand the matter.
Can I cancel my order?
My order has been placed on pre-order. When can I expect it to arrive?
When you order an item on pre-order, the page will state when we expect to fulfil the order. If there will be any delay in delivering your Product, we will update our website to reflect this. Please note, if your order includes pre-order and in stock items, your order will be dispatched when all items are available.
Can I change my order?
How long does it take for the delivery?
Delivery to most areas of United Kingdom take 3 – 7 working days.
The product I am looking to buy is no longer available on your website. Can I still get the item?
Are Maxi-Cosi car seats compatible with Venicci frame?
If you already have a Maxi-Cosi car seat and you want to use it again for your second baby then you can purchase Venicci 2 in 1 (without car seat) + Maxi-Cosi adaptors. Please bear in mind Venicci frame is only compatible with the Maxi Cosi Pebble, Cabriofix and Citi car seats.