1. You can return the item within 30 days, from the date of purchase (i.e. from the day following the date on the receipt / VAT invoice indicated as the date of sale), based on the rules specified herein. After the above period, returns will not be accepted.
  2. In case of a return of an unwanted product, the customer is required to contact Please note the customer is obligated to cover the cost of the return. Returning of the product can be arranged by the following options:
    a) Venicci will arrange collection of your product and the cost of collection will be deducted from your total refund
    b) You arrange to return your product yourself to our returns address
    Please be aware that the unwanted product, must be returned in the same condition it has been received and in its original packaging.
  3. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the contract on our website If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay. Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice with customer details.
  4. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  5. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
  6. Please read our Terms and Conditions. This is important and ensures you are happy with our terms.
  7. We want your shopping experience to be a happy one and wish to avoid any complications later on.