Warranty terms

  1. MAGICBABY LIMITED a company registered in England and Wales under number 07003666 whose registered office is at Unit 7 Brookfields Way, Rotherham, South Yorkshire, S63 5DL with email address service@venicci.co.uk; telephone number +44 (0) 130 295 3872; (hereinafter: “Guarantor“) provides a quality guarantee (hereinafter: “Guarantee“) for baby strollers, accessories and car seats sold by the Guarantor (hereinafter: “Products“).
  2. The Guarantee period is 12 months (hereinafter: “Guarantee Period“), and the Guarantee Period starts on the day of conclusion of the sales contract of the Product by the Guarantor and the Purchaser, being the basis of purchase of the Product by the Purchaser (date of transaction is indicated on the purchase document (invoice or receipt).
  3. The execution of rights resulting from the Guarantee, should be carried out on the territory of England, Wales, Scotland and North Ireland (Territorial range of guarantee protection).
  4. In the case of revealing a defect in the Product covered by the Guarantee within the Guarantee Period, the Guarantor will repair the Product free of charge.
  5. The Guarantee does not include replacement of the Product with a defect-free one.
  6. The Guarantee claims should be made in writing, sending it to the address: MAGICBABY LIMITED Unit 7 Brookfields Way, Rotherham, South Yorkshire, S63 5DL or by e-mail to: service@venicci.co.uk In order to facilitate the Goods complaint procedure, please provide the following information:
    1. The request for repair is based on the Guarantee,
    2. Type of Goods,
    3. Date of purchase or order number together with
    4. Indication of the defect description.
  7. The Guarantor will respond to the complaint under the Guarantee within 5 working days.
  8. Each time, before repairing the Product, the Guarantor will verify the Product.
  9. In the case of recognizing the Guarantee as valid, the Guarantor will repair the Product within 14 days from the date of delivery of defective Product to the Guarantor.
  10. Liability under the Guarantee covers only defects caused by reasons inherent in the sold Product. In particular, the Guarantee does not cover:
    1. General wear and tear of the Product, such as: worn out wheels, wheel bearings, damaged rain covers, accessories, mechanical and thermal damage, including worn out, torn, damaged, faded materials, scratches,
    2. Damages caused by improper exploitation, including improper use or improper storage.
    3. Damage caused by failure to observe the operating instructions and maintenance instructions.
    4. Products that have been modified, subjected to unauthorized repair, or non-certified replacement parts have been used for repair.
    5. Damage resulting from negligence or accident.

The Guarantee does not exclude, limit or suspend any rights of the Buyer arising from generally applicable law in addition to the rights under the Guarantee.

In case of any doubts concerning the Guarantee conditions please contact us. We are always happy to help.