MAGICBABY LIMITED, a company registered in England and Wales under number 07003666 whose registered office is at Unit 7 Brookfields Way, Rotherham, South Yorkshire, S63 5DL with email address service@venicci.co.uk; telephone number 01302 953872 provides a guarantee for baby strollers, accessories, car seats and other nursery items sold and branded as Venicci.
The guarantee is valid for two years from the original purchase date of receipt of goods.
Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us
2 Year Guarantee
Our two year guarantee is only valid on new products purchased from ourselves at www.venicci.co.uk or authorised retailers, available on our website, www.venicci.co.uk
Accessories including changing bag, footmuff, rain cover, etc, are covered with a one year guarantee.
Registering with incorrect information will invalidate your guarantee. Venicci reserves the right to refuse any guarantee if our Terms and Conditions are not met.
The guarantee is for user purchasing product from new and is non-transferable.
The guarantee applies to the product only and does not cover any consequential losses – i.e time or any expenses.
The guarantee is not applicable to products purchased ex-showroom display or pre-loved, via other retailers/sources.
Venicci will replace like for like where possible. However, we reserve the right to discontinue a design, colourway, fabric, accessories or model should we see fit. Under these circumstances, the consumer will receive an equivalent product, provided the claim is within the guarantee period.
The guarantee does not cover faults caused by factors outside the manufacturer’s control, including:
- failure to follow the user guide and maintenance instructions
- normal wear and tear of the product, such as: worn or damaged wheels or accessories, worn out, torn, damaged, faded materials and mechanical, thermal or cosmetic damage.
- inappropriate use and/or cleaning
- accidental and/or wilful damage – i.e. customer misuse with respect to the enclosed user guides
- inappropriate storage methods
- modification, alteration, transformation of the product
In the event of any faults – you shall notify us immediately upon discovery of a defect to limit any further issues.
The guarantee applies to material and manufacturing defects only under normal domestic use.
If the product is found to be defective within the definition detailed above, we shall, at our discretion, repair the product; or provide new goods or parts to you in replacement. This shall be at Venicci’s sole obligation.
Any repair work shall only be undertaken by Venicci or a party first approved by Venicci.
If a claim is made under this guarantee and the defect is not due to faulty materials or the manufacture, we reserve the right to charge the customer in respect of any Service Engineer’s time or replacement parts supplied.
Claims can be made by contacting our customer service team: service@venicci.co.uk
We will require proof of purchase along with information of any faults, including digital photos/videos which will lead to a quicker resolution of your issues.
Your Rights
None of the above terms affects your statutory rights as a consumer.
If you have any further questions regarding our Guarantee conditions please contact us. We are always happy to help.