Guarantee is only available to the original purchaser of the item and the original receipt is required. If you do not have a copy of your invoice then please print and enclose a copy of your original payment transaction.

– All our products will be subject to a 12 month guarantee.
– We offer repair of product free of charge where the product goes wrong within the 12 month guarantee period.

During the service time we don’t provide any replacement parts.

– If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.

– Due to the number of small components we will provide any missing parts, this must be reported within 14 days from the purchase date. We cannot accept returns on prams/pushchairs and other items due to missing parts.

– We may inspect the product and verify fault before offering repair.

The guarantee does not cover:

– General wear and tear, for example: worn wheels, wheel bearings, damaged rain covers, worn/torn/damaged fabric.

– Damage caused by non domestic use.

– Damage caused by failure to follow the user guide and maintenance instructions.

– Product which has been modified, undergone an un-authorized repaired or used a non approved spare part.

– Cosmetic damages.

– Accessories such as changing bags, foot muffs, pushchair liners, rain covers, parasols mosquito nets.

– Car seats which have been involved in an accident

– For any ex-display item sold on our website the warranty cover is 1 months.

– Return and shipping costs after six months from the day of purchase.

Moving parts should be maintained on a regular basis and a silicone lubricant spray should be applied to keep necessary parts running effectively. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we’ll be happy to help.

We care about our customers and base our good reputation on your positive feedback.

Thank you.